10-Year Mattress Warranty

Every AirZen mattress comes with a 10-year limited warranty that protects you, the original owner, from certain defects.

The warranty starts on the day you purchase your mattress and can’t be transferred. Keep your receipt: it’s your proof of purchase and is required for any claim. If the mattress is sold or given to someone else, the warranty ends and the new owner receives the mattress “as is.”

What’s covered

AirZen covers defects in materials and workmanship for the full 10 years of your ownership, including:

Deep body impressions: visible indentations greater than 1.5 inches, when the mattress has been used on a proper, supportive base with center support.
Foam defects: any physical flaw that causes the foam to split, crack, or deteriorate under normal use.
Manufacturing defects: issues with how the mattress was assembled.

What’s not covered

Damage from improper support or the wrong type of bed frame
Misuse, neglect, accidents, or not following setup instructions
Normal softening of foam over time
Comfort preference (too soft, too firm, and so on)
Size variations within ±1 inch
Burns, cuts, tears, stains, or liquid damage
Mattresses sold “as is,” used, as a floor sample or demo, preconditioned, or as a closeout
Odors
Mattresses stored longer than 60 days without use
Environmental damage, such as humidity or mold

Your responsibilities

To keep your warranty valid, use your mattress on either:

a firm, solid surface with strong center support, or
a slatted base with slats no more than 3.75 inches apart, plus center support.

Keep your proof of purchase. We may ask for photos of the issue instead of requiring a return. The mattress care guide covers the habits that keep your warranty valid.

If there’s a defect

If we confirm a covered defect, we’ll replace your mattress with a brand-new AirZen mattress of equal value, at no charge. The replacement doesn’t start a new 10-year warranty; it continues the remainder of your original term.

How to file a claim

Email info@airzensleep.com or write to:

AirZen Sleep Company
Attn: Warranty Claims
2404 Clark Street, Unit 1
Apopka, FL 32703

Include a copy of your purchase invoice and photos of the issue, the law tag, your support structure, and the affected area. The warranty claims page explains exactly which photos we need.

Legal notes

This warranty gives you specific legal rights, and your state may provide additional rights.
This warranty replaces all other warranties unless your state doesn’t allow certain exclusions.
AirZen isn’t responsible for incidental or consequential damages unless your state prohibits that limitation.
AirZen’s total liability won’t exceed the original purchase price of your mattress.

Arbitration

If a dispute arises about this warranty, it will be resolved through binding arbitration. A panel of three arbitrators will review the case, and their decision will be final. Arbitration is required before pursuing certain federal warranty rights.